1. Purpose

These general terms and conditions of sale (GTC) govern all services provided by Hôtel Alchimy (SARL BR12), located at 10-12 Place du Palais, 81000 Albi.

These GTC comply with the provisions of Articles L. 221-5, L. 221-13 and L. 111-2 of the French Consumer Code. They govern the rights and obligations of the parties in the context of booking and using the establishment's services, including accommodation, catering, and the rental of spaces.

Article L. 221-5 of the Consumer Code provides:
"1.-Prior to the conclusion of a contract for the sale of goods or the supply of services, digital content or digital services, the professional provides the consumer, in a legible and comprehensible manner, with the following information: ...
4° Information relating to his identity, its postal, telephone and electronic contact details, the terms of termination, the methods of dispute resolution, the other contractual conditions and, where applicable, the costs of using the remote communication technique, the existence of codes of good conduct and the financial guarantees and deposits; [...]
6° The possibility of using a consumer mediator under the conditions provided for in Title 1 of Book VI; [...]
10° When the right of withdrawal cannot be exercised pursuant to Article L. 221-28, the information that the consumer does not benefit from this right or, where applicable, the circumstances in which he loses it; [...].
11.-In addition to the information provided for in l, any professional, before the conclusion of a contract for the provision of services and, where there is no contract, before the performance of the provision of services, provides the additional information provided for in Article L. 111-2. »
The pre-contractual information listed in the article above must also be included in the reservation confirmation on a durable medium sent by email, in accordance with Article L. 221-13 of the Consumer Code, which provides:
« The professional provides the consumer, on a durable medium, within a reasonable time after the conclusion of the contract and at the latest at the time of delivery of the goods or before the start of the execution of the service or the contract for the supply of digital content provided without a material medium or digital services, the confirmation of the contract including all the information provided for in Article L. 221-5, unless the professional has already provided them, on a durable medium, before the conclusion of the contract. [...] "

12° Of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period; [.] ".

2. Reservations

Reservation Terms

Reservations can be made via:

• Telephone: by contacting the hotel directly.
• Email: at the hotel's official address.
• Website: via the secure online form.

Reservation Confirmation

In accordance with Article L. 221-13 of the French Consumer Code, a written confirmation containing all essential information (rates, services included, cancellation conditions) will be sent to the customer on a durable medium. The reservation becomes final after receipt of this confirmation and, where applicable, payment of a deposit.

Last-minute reservations

For reservations made less than 24 hours before the arrival date, confirmation by telephone or email is mandatory.

3. Rates

Display of rates

In accordance with Article L. 112-1 of the French Consumer Code, the rates for rooms and services are displayed in euros (€) including all taxes (TTC), excluding tourist tax.

Revision of rates

Prices may be modified depending on the periods (high season, low season) or events. However, the rates indicated at the time of booking, validated by the customer, remain applicable.

Special offers and promotions

Promotional offers, specified at Article L. 121-19 of the French Consumer Code, cannot be combined with other current discounts, unless otherwise stated.

4. Payment conditions

Payment terms

Payment for services must be made:

• Upon arrival, for standard stays,
• Upon arrival, for standard stays, in advance, for certain promotional offers or special conditions.

Accepted payment methods

• Bank cards (Visa, Mastercard, American Express).
• Cash (within the legal limit provided for by Article L. 112-6 of the Monetary and Financial Code).
• Bank transfer (if agreed in advance).
• Checks (accepted according to the hotel's conditions).

Deposits

Pursuant to Article L. 214-1 of the Consumer Code, a deposit corresponding to 30% of the total amount may be required for certain services (groups, events). This deposit is non-refundable in the event of late cancellation (see article 5).

5. Cancellations and modifications

Standard cancellation

• Free cancellation up to 48 hours before the arrival date.
• Late cancellation (less than 48 hours before arrival): the deposit is retained or one night is charged, in accordance with article L. 221-28 (12°) of the Consumer Code.

Groups and Events

The specific cancellation conditions for group or event bookings (weddings, seminars) will be defined contractually at the time of booking.

No-show

In the event of a no-show, the entire stay will be charged, in accordance with Article L. 221-28 (12°).

6. Arrival and Departure

Hours

• Check-in: from 3:00 p.m.
• Check-out: before 12:00 p.m.

Late Arrivals

For any arrival after 9:00 p.m., the guest must inform the hotel.

Check-in

At check-in, in accordance with article R. 611-42 of the Code of Entry and Residence of Foreigners and the Right to Asylum (CESEDA), each guest must present a valid identity document.

7. Responsibility

The hotel declines all responsibility in the event of theft, loss or damage to guests' personal belongings, in accordance with Article 1952 of the Civil Code. It is recommended to use the safes provided available in each room.

Behavior

Any behavior that is harmful or contrary to the rules of decency may result in immediate expulsion without reimbursement, in accordance with Article L. 121-11 of the Consumer Code.

8. Mediation and Disputes

Consumer Mediator

Article L. 616-1 of the Consumer Code provides regarding the mediator:
« Every professional shall provide the consumer, in accordance with the terms and conditions set by decree of the Council of State, with the contact details of the competent mediator(s) to whom they report. The professional is also required to provide this same information to the consumer, if a dispute could not be settled within the framework of a prior complaint directly submitted to their services. »

Article R. 616-1 of the same code specifies:
« Pursuant to Article L. 616-1, the professional shall provide the consumer with the contact details of the consumer mediator(s) to whom he or she is subject, by providing this information in a visible and legible manner on his or her website, on his or her general terms and conditions of sale or service, on his or her order forms or, in the absence of such media, by any other appropriate means. He or she shall also mention the website address of the mediator(s) thereof.

Pursuant to Law No. 2016-301, the Beneficiary may, if he or she so wishes and without this being obligatory, have recourse to the consumer mediator regarding disputes arising from consumption. After contacting customer service and in the absence of a satisfactory response within 15 days, the customer may contact the Tourism and Travel Mediator, whose contact details are given below:

Postal address:

• Tourism and Travel Mediator
• BP 80 303 75 823
  Paris Cedex 17
  Website: www.mtv.travel »

Before contacting the customer service, the Customer must write to the restaurant concerned by registered letter with acknowledgment of receipt of receipt.
To contact the mediation body, the Customer must complete a complaint form available on the site and follow the steps indicated on the site.

The competent court will be the Commercial Court of Albi in the event of a dispute between traders and similar persons (companies, branches, etc.) and will be that of the defendant's place of residence in the event of a dispute with a consumer or, at the plaintiff's choice, the place of actual delivery of the Gift Box in other cases.

9. Protection of personal data

The personal data collected is processed in accordance with the General Data Protection Regulation (GDPR) and Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms.
The customer has the right to access, rectify and delete their data (articles 15 to 22 of the GDPR).

10. Penalties for late payment

In the event of late payment:

• Penalties: 15% interest per year, calculated from the day after the due date (Article L. 441-10 of the French Commercial Code).
• Fixed compensation: €40 excluding VAT, provided for in Article D. 441-5 of the French Commercial Code, for recovery costs.

Payment of invoices generated by our establishment must be made to the payment date mentioned. Failing this, late payment penalties will be due from the day after the invoice due date at a rate of 15% per year, applied to the total amount including tax of the invoice. In addition, a fixed compensation amounting to €40 excluding tax per debt will be due from the day after the invoice due date, to which will be added an additional compensation to cover all costs incurred in the event of contentious recovery.

The information at The personal data you have provided is subject to computerized processing. This information is intended for the establishment in which you stayed. In the event of an incident related to your customer file, specific computer processing may be carried out. In accordance with the law of January 6, 1978, relating to information technology, files and freedoms, you have the right to access, rectify and delete this information. For all requests of this type, you can write to the management of this hotel.

11. Force Majeure

In accordance with Article 1218 of the Civil Code, the hotel cannot be held liable in the event of an inability to fulfill its obligations due to unforeseeable or insurmountable events (natural disasters, strikes, pandemics, etc.).

12. Facilities and Services

Pets

Pets are not allowed without prior authorization.